Contact
Get in touch.
We'd love to hear from you. Whether it's a question about your order, a collaboration, or just to say hello. we're here.
Response time
We aim to respond within 1–2 business days.
Returns & exchanges
Hassle-free returns within 14 days of receiving your order.
Send us a message
FAQ
How long does shipping take?
Orders are processed within 1-2 business days.
- Netherlands: next day
- Belgium: next day
- Germany: 1-2 business days
- Rest of Europe: 2-4 business days
How can I track my order?
As soon as your order leaves our warehouse, you will receive a shipping confirmation email with a tracking link.
Do you ship internationally?
Yes. We currently ship across Europe and are continuously expanding to new destinations.
Can I return my order?
Yes. You may return your order within 14 days of receiving it. Items must be unused, in their original packaging, and in resellable condition.
How long does it take to receive my refund?
Once your return has been received and approved, refunds are processed within 5-10 business days.
What materials are your sunglasses made from?
Our frames are crafted from premium Italian acetate, selected for durability, comfort, and timeless appearance.
Do your sunglasses provide UV protection?
Yes. All CENAIRE sunglasses provide UV400 protection, blocking 100% of harmful UVA and UVB rays.